How 'full' is your full bum coverage?
We offer a classic full bum coverage. We also understand that bottoms come in all shapes and sizes so the actual coverage will depend on your size and shape.
I'm not sure which size to get?
Under each description we offer our size recommendations. We have also introduced 'The Change Room' which allows you to purchase two sizes of the same style to try on at home. See 'The Change Room' for more information.
How do I best contact Customer Service?
Please contact us via email firstname.lastname@example.org
Our office trading hours are Mon-Fri 9am - 4pm AEST. Our office is closed on weekends and public holidays.
Can I cancel or change my order?
Please contact us immediately after placing your order and we will do our best to make any changes prior to dispatch. Please note that we can’t guarantee your required changes will be applied. Please email email@example.com
I need to return my order, can I get a refund?
We will happily refund, exchange or issue a store credit on any full price items (this includes 15% off discount codes).You can view our full Returns Policy here https://www.fullbumsswimwear.com.au/pages/returns-policy
My parcel still hasn’t arrived, can you track it for me?
Given the current COVID restrictions Australia Post is experiencing some delays with their postal service system. Please continue to track your parcel via the tracking number provided. If you still have not received your parcel within 5-7 working days, please advise our Customer Service team and we will open an investigation with Australia Post on your behalf.
Do you have a storefront where I can try your swimwear?
We are completely online, but we do have an easy to use return/exchange portal. See our Returns Policy for more information.
I purchased something during the Black Friday Sale, can I exchange it?
As our items are already heavy discounted during the Black Friday sales, exchanges are possible as long as you enclose a self addressed pre-paid parcel. If one isn't enclosed we will issue a credit note instead.